Job Description
Role Overview:
The Operations Delivery Services Director is a key leadership role responsible for overseeing the planning, execution, and delivery of organizational services delivery operations to clients. This role ensures that strategic objectives are met through efficient processes, resource optimization, cross-functional collaboration, and achievement of key performance indicators (KPIs). The Director is responsible for maintaining high standards of service delivery, driving operational excellence, and fostering innovation to meet the evolving needs of the organization.
The Director will lead large-scale operations, manage client relationships, and drive continuous improvement and innovation in service delivery. The position requires long hours and frequent weekend work.
Key Responsibilities:
- Strategic Leadership
- Develop and implement operational strategies aligned with the organization’s overall goals.
- Establish and monitor performance metrics to assess and improve operational effectiveness.
- Collaborate with executive leadership to identify opportunities for growth and improvement.
- Operational Management:
- Oversee the end-to-end delivery of services or projects, ensuring they meet quality, timeline, and budget requirements.
- Implement and manage operational workflows for streamlined operations, identifying and mitigating risks.
- Develop and enforce policies, standards, and best practices for operational efficiency.
- Ensure compliance with industry standards, legal requirements, and client-specific guidelines.
- Team Management:
- Lead, mentor, and develop a high-performing operations team.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Provide regular feedback and professional development opportunities for team members.
- Identify and address skill gaps through training and development programs.
- Stakeholder Engagement:
- Build and maintain strong relationships with internal and external stakeholders.
- Act as the primary point of contact for operational delivery matters.
- Ensure customer satisfaction through consistent, high-quality service delivery.
- Financial & Resource Management:
- Develop and manage the operations budget, ensuring cost-effective resource allocation.
- Drive efficiency initiatives to optimize operational costs.
- Negotiate contracts and manage vendor relationships to support operational needs.
- Innovation & Continuous Improvement:
- Identify trends, challenges, and opportunities to innovate processes and enhance service delivery.
- Implement technology and automation tools to streamline operations.
- Conduct regular reviews and audits to ensure compliance and operational integrity.
Must Haves:
- Education: Bachelor’s degree in Business Administration, Operations Management, or a related field. A Master’s degree is preferred.
- Experience:
- 10+ years of experience in a high transaction-based operations management environment, with at least 5 years in a senior leadership role.
- Proven success in managing large-scale operations and achieving operational KPIs.
- Experience in client-facing roles with a strong track record of building and maintaining relationships.
- Skills:
- Strong analytical and problem-solving abilities with exceptional focus on quality.
- Excellent communication, negotiation, and leadership skills.
- Proficiency in project management tools, ERP systems, and data analysis software.
- Ability to adapt to fast-paced, dynamic environments.
- Strong leadership and team-building capabilities.
- Strong Financial Acumen.
- Fluency in English and proficiency in Arabic is a plus.
Upload your resume on our platform https://www.mindfieldresources.com/career-opportunities/ and ensure all form details are complete. Shortlisted candidates will be contacted within 5-7 working days for a more detailed discussion about the role. Please note, that due to high application volumes, we can only respond to shortlisted profiles.